Dia off Encino, Ca () I enrolled in eHarmony and, within this 2 hours, chose to cancel due to the fact I’d discovered websites I well-known. We experienced this site and you can is instructed to mention a keen 800- number. I was told that as I in earlier times got a merchant account (which i during the good faith believed is actually finalized) they would romantic the account basically need nonetheless manage maybe not refund my personal charge card on the $251 with the you to definitely-seasons membership. Y away from Vancouver, Canada () I joined eHarmony set for a-one-year-subscription off $250 (step 3 monthly obligations out-of $).
We finalized my membership on the internet and emailed a customers properties associate. My June bank card declaration shows that eHarmony features billed me personally $ to possess one minute payment. We emailed the company to try to take care of this dilemma but the fresh reaction I’d right back try they’re not in a position to cancel my subscription together with third fee would-be energized into the . The refund coverage is extremely obscure and you can mistaken. Its customer qualities representative. Courtney from Venice, Ca () In my opinion eharmony possess untrue ads. In the first section of their current email address they enhance a special give out of 3 months on the cost of step one.
Thus. Wayne from Coconut Creek, Florida () I find the firm as very misleading. They promote high matches, however the of them that they sent me personally was basically anything but. I signed up to make use of the totally free seven-time demonstration. It failed to benefit me, thus i made an effort to cancelled on the internet but We received a contact claiming I experienced to mention throughout the business hours. The person I spoke to talked myself off canceling by giving myself an alternative seven totally free months. I tried it once more nevertheless wished to cancel but it go out anyone I spoke in order to really was rude and you will said I got went at night one week trial. She told you I can perhaps not get a refund and you will advised myself to just continue using enough time which i got already paid down getting.
30 days later, I discovered the support to be worst rather than appointment my personal needs, and so i made a decision to cancel the assistance
I shared with her which i wasn’t looking and their features however, she said also crappy, you aren’t getting a refund. Miranda out-of Clarksville TN () We subscribed to a year during the eharmony becuase of your own higher “deal”. I was enrolled in a week and you may made a decision bravodate email to cancel my personal qualities (I had a slim distance standards and also in 6 weeks We got more fifty suits, in my experience it had been too crazy there is absolutely no way to seriously navigate through all that with ease). It absolutely was that we was 8 times past the go out limitation and they’ll not refund some of the currency. I advised all of them that they may charges myself for the entire few days, just not the season and they don’t agree to they.
However, as you read, near the base of one’s page, about second so you’re able to past paragraph, they changes to 3 months into cost of step one For every single Few days
I’ve tried numerous times to get ahold of someone and you may it remain advising us to make a letter, that i did and had a fundamental form letter straight back just how they could maybe not help me to and they had been going to manage to get thier money, (who anticipates complaints in just letter in the modern day? We have terminated my credit and plan to declaration one later charge since the fraudulant. For the time being I could always inquire Louise Guerin (Customers Relations Manager) having a remedy. Yveth away from Lanham MD () Very dissatisfied, I siged upwards to own 30 days demonstration, payed the subsription, its already been a month since, I’ve emailed eharmony, canceled the fresh membership, they haven’t yet responded to me, or came back my personal mony. They don’t checklist a telephone number so you’re able to customer support otherwise offer an email to keep an unbarred comunication.