Conversational AI in eCommerce: 9 of the Most Successful Chatbot Examples Medium

This is especially crucial when you are using your bot to gather leads and funnel them into the right hands. There are hundreds of chatbot agencies out there and you can find most of them on Clutch. Let’s say you want to have a fitness business, then you can buy a template that will have all the features and capabilities you need. Create the main blocks of the chatbot (welcome message, default reply, keywords, and sequences). Up next – the best eCommerce chatbot strategies and ways to make your own chatbot.

Just like there are many channels you can list your products on, there’s an abundance of ways to make an online purchase — apps, email, social media. These multiple options can be disorienting to customers if there isn’t one clear route for reaching businesses. Getting started with chatbots has become easier with the rise of numerous platform solutions that help businesses build chatbots. However, most of these “pre-built” chatbots do not leverage conversational AI which is responsible for the life-like conversations and thus may not be as successful. The chatbot also included a fun game called Roll The Dice to suggest random holiday destinations which were played over 16,800 times during the initial 90-day campaign.

Customers

It should be easy to deploy on multiple platforms and deliver a truly connected omnichannel experience. E-commerce chatbots on the other hand offer a 24-hour support to customers and can handle multiple queries simultaneously, reducing the response time. They can provide instant answers to customers’ questions and handle 80% of the queries without any human intervention.

See how Engati’s chatbot templates improve conversational chatbot marketing. Instead, they use our DocuSense technology to reply to customers with answers pulled directly from documents that they upload to their chatbot. Using Engati, they were able to create an intelligent chatbot that engages customers in Dutch. They even managed to achieve a two-week time to value for their bot. In addition to the above-discussed metrics, The user stats section gives businesses a combined list of analytics of user engagement. It displays the duration of the bot conversation for the average sessions per day, average incoming messages per user, and more.

Chatbots for eCommerce. Good or Bad?

If you want to add a chatbot to your ecommerce store, you have two options. Either you can add a chatbot app/platform or opt for a more complex chatbot framework. Roundview’s chatbot prompts customers back to their shopping cart to complete their purchase. This means that when a user visits your Facebook or Instagram page and sends you a message, they can get an immediate response from your brand’s chatbot. This way, customers can get the information they need and are more likely to make a purchase.

Even if you could provide human support around the clock, it’s still impossible to be everywhere at the same time. Even a well-staffed customer support team can struggle to always answer questions or provide information in real-time, especially in the event of unforeseen traffic spikes. As an e-commerce manager, you’re enticed to answer the same questions, over and over, facing the same problems and losing precious time in the process. An ecommerce chatbot can help to resolve customer queries and issues automatically, whether it concerns order tracking, refunds, cancellations or payment issues. Pop-up chat bubbles or personalized chatbot surveys can help turn website visitors into paying customers. Chatbots are becoming a key part of running a successful ecommerce store.

E-commerce chatbots integrated with payment gateways can handle online transactions and accept payments right in the chat interface, thereby shortening the sales cycle. Now, customers wouldn’t have to switch between channels to complete a purchase. One of the major reasons for the surge is better customer experience.

Users could order burgers directly from Messenger without needing to visit any other website. Make your chatbot constantly generate leads, motivate them to share their contacts, and do the target action. Here’s everything you need to know about Motion.AI’s bot-building platform. Here’s everything you need to know about Chatfuel’s bot-building platform.

Enhanced Customer Engagement and Experience

Now that we understand more about the benefits of ecommerce chatbots and what factors to consider when choosing one, let’s take a look at some quality options. Below are six of the best ecommerce chatbots currently on the market. For each, we’ll discuss its features, price, and potential audience.

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